How Trueway Insurance Simplified Claims in 7 Easy Steps

How Trueway Insurance Simplified Claims in 7 Easy Steps

Imagine this Florida homeowner nightmare: One morning, you wake up to discover a stream of water creeping through the bathroom door. The culprit? A burst pipe. You open the door, and to your dismay, everything – the walls, the floor, your personal belongings – is damaged.

In a panic, you call up a local water restoration company to come out and repair the damage. Within a few hours, they arrive at your doorstep. But before agreeing to make any repairs, they insist that you sign a broadly worded “Assignment of Benefits” contract.

The following month, you receive a phone call from your home insurance company. They inform you that the water restoration company you hired grossly inflated the repair bill and has now filed a lawsuit. Now you’re stuck in the middle of a home repair insurance scam…

Filing a claim shouldn’t trigger a headache!

That’s why Trueway Insurance transformed and improved how home insurance protection is delivered in Florida. Here’s how the Trueway model compares with other insurance companies.

1. Ready When Damage Strikes

Whether it’s a busted pipe, a fire, or storm damage, we’re ready when you need us. Our affiliated partner, the Rapid Response Team, is the largest insurance restoration general contractor in the state and offers some of the highest quality repair and restoration expertise available in Florida. Their strategically located Rapid Response Centers arestocked with millions of dollars’ worth of roofing supplies, tarps, generators, and more. Because they purchase recovery supplies in advance, the Rapid Response Team is able to avoid price spikes caused by post-storm demand. That lets them pass the savings on to you, our policyholders.

2. No-Hassle Claims Number

Your time is valuable. Set recovery in motion when you call Trueway Insurance first in the event of a loss. Our seamless, no-hassle approach to claims saves policyholders time and money. To simplify the process, you’ll receive a Homeowner’s Assistance Card with a 24/7 claims number to use in case you ever need to file a claim.

3. 24/7 Emergency Response

You get access to a network of Rapid Response Centers strategically located around Florida, as well as more than 350 full-time repair technicians and support staff. When the situation is urgent, the Rapid Response Team deploys upon notice to prevent further loss and make emergency repairs to your home. Whether it’s early on a Monday morning or late on a Saturday night, the Rapid Response Team is ready to help you get your life back to normal, fast.

4. Assess Damage, Determine Coverage

We’ll schedule the Rapid Response Team to perform an onsite inspection to assess damage. Then, our claims adjuster will call you to discuss coverage and next steps. Since we conduct comprehensive inspections on every home we insure, we are able to accurately determine coverage and avoid fraud, which in turn keeps premiums low for you.

5. Coordinated Repairs

With most insurance companies, the homeowner must meet with an adjuster, get price quotes, find contractors and subcontractors, manage the entire repair process, and run the risk of being victimized by fraudulent remediation companies. Our unique approach eliminates these unnecessary hassles. Since all covered repairs are professionally managed through the Rapid Response Team, you can rest assured that the workmanship will be fast, reputable and high quality.

6. Together Through the Recovery Process

Experiencing a claim can be especially overwhelming when the damage to your home impairs your daily life. We are your full partners in recovery through every step of the process until you’re back to pre-loss condition. Recovering from loss can be a stressful time, and you shouldn’t have to go through it alone. Together, Trueway Insurance and Rapid Response Team will help you get your life back to normal, fast.

7. Customer Satisfaction Guaranteed

At Trueway Insurance, we pride ourselves on providing quality service, as evidenced by our customer satisfaction rating, which is higher than most other Florida insurance companies, [1] and our A rating from the Better Business Bureau. In addition, all Rapid Response Team repairs are backed by an industry-leading 3-year, 100% customer satisfaction guarantee on workmanship.

It’s Not How Other Insurance Companies Do Business. It’s Simply a Better Way.

Our simplified recovery process ensures our policyholders seamless, no-hassle recovery from damage in the event of a loss.

[1] – Based on a survey of 1,000 homeowners by an independent market research firm.

Preparing for hurricane season 2021

Preparing for hurricane season 2021

Precautionary measures can temper the ravages of these destructive storms

Hurricanes. Just the thought of them can make a person tremble in fear. Whether you’ve experienced a hurricane yourself or you’ve just heard about their destructive patterns, these bad boys know how to make their name heard. The technical definition of a hurricane is a tropical cyclone with maximum sustained winds of at least 74 mph. A major hurricane is a tropical cyclone with maximum sustained winds of at least 111 mph. To put that into perspective, imagine sticking your head out the window of a car as you travel down the highway – that’s the speed of wind you would be up against during a low-scale hurricane. Sound scary? It is. By knowing your vulnerability and what actions to take, you may be able to reduce the effects of a hurricane disaster.

Hurricane season runs June 1 through November 30. Trueway wants to share some tips to ready your home and family prior to a severe storm, may it hit. It’s never too early to:

  • Determine safe evacuation routes inland. Don’t forget about your pets!
  • Learn the different warning signs and alerts to watch for.
  • Meet with those you live with to create an emergency and evacuation plan.
  • Learn locations of official shelters. Red Cross has a great resource that will help you locate shelter in the event of a disaster.
  • Review your insurance policy with your agent. Is your property covered for such an event?

Whether the hurricane threats are immediate or they seem off in the distance, it’s important for all residents of hurricane areas to be prepared and think ahead. Hurricanes can shatter lives as well as damage property. Being prepared can help you, your family or your business minimize the impact of the storm. The best time to start is before the threat is imminent.

Stay safe through these storm seasons! Your safety is number one to us.

Call us today (855) 897-1938 to review your coverage or get a quote

Towing a Vehicle Behind Your RV

Towing a Vehicle Behind Your RV


When traveling in an RV, you may find it helpful to have a vehicle available for a run to the store or a short excursion without having to pack up all your gear and maneuver your rig through crowded city streets. Many experienced RV owners tow a car or truck for the convenience of having a more compact vehicle on hand. Here are the different options for towing and tips on how to do so safely.

Four Wheels Down ( Dinghy Towing or Flat Towing)

This is the most popular method for towing a vehicle behind an RV, which involves attaching a tow bar and letting your vehicle roll behind the RV on its own four tires. Benefits of this method include minimal, if any, impact on the gas mileage, handling, and wear and tear of your RV; the equipment needed to attach a car by a tow bar is cheaper than purchasing a dolly or flatbed trailer; and you don’t need a separate trailer license. However, there are a few drawbacks. Not all vehicles are equipped to be towed on four wheels so check the owner’s manual, manufacturer’s guidelines and mechanical capabilities of your vehicle before investing in this option. In addition, though this shouldn’t add miles to your car’s odometer, it will cause wear on the car tires.

Two Wheels Down (Dolly Towing)

For this method of towing, a dolly attaches to the back of your RV and the vehicle rides with two tires up on the dolly and the other two tires down on the road. Any front-wheel-drive vehicle can be towed this way. Plus, you won’t damage your car’s transmission or increase mileage while it’s in motion. The downsides of this method is that a quality dolly trailer is expensive; you may need a separate license for the dolly; it could be difficult to store at a campsite; it puts wear on the two car tires that are down; and it adds weight to the capacity of your RV. If you’re thinking about choosing this option, calculate what the overall weight will be (before purchasing the dolly) to ensure your RV will be able to handle it.

Four Wheels Up (Flatbed Trailer)

The third option for towing a vehicle is with all wheels up on a flatbed trailer that’s attached to the RV. Any vehicle can go on a flatbed trailer as long as it can be secured and as long as the trailer is built to handle the weight of your specific vehicle. Before purchasing a trailer, decide what vehicle you’re going to bring with when traveling and then compare trailer options based on the amount of weight they can haul. Similar to dolly towing, the drive shaft is off the ground so you won’t rack up mileage. Also, with this method, your tires won’t endure any wear and tear. Disadvantages of four wheels up is you’ll have the extra cost of the trailer; you may run into storage issues at campgrounds; and the weight of a flatbed trailer will use up a lot of the weight your RV can carry.

Whichever method you choose, it’s important to take extra precautions when you tow a car behind an RV. Here are some basic safety guidelines to follow:

  • Practice driving while towing the vehicle before you go on a long drive for the first time.
  • Inspect all wire, cable and chain connections every time you make a stop.
  • Obey the speed limits for towing in each state.
  • Check for road construction and plan your route in advance.
  • Avoid towing in deep sand and gravel, or in icy or snowy conditions.
  • Keep a minimum five-second interval between you and the vehicle in front of you.
  • Check your tire pressure often.
  • Avoid tight turns as it puts pressure on the tow bar.

If you’re new to towing, hopefully this gives you a better idea of what method to choose for your next adventure. Have a safe and happy trip!

Call Trueway Insurance for your car insurance quotes today!

Does Car Insurance Rates Drop At Age 25?

Does Car Insurance Rates Drop At Age 25?

For most drivers, when they first received their driver’s license, they were probably astonished by how much they had to pay their insurance company- and they hadn’t even gotten into an accident yet! Most people can’t wait to turn 25 and have those high car insurance rates finally decrease. After all, it is quite a common perception that car insurance premiums are able to automatically go down for drivers at age 25. Unfortunately, there is no magic age cutoff that ends up in a drop in vehicle insurance rates. When it comes to the correlation between car insurance rates and age, it’s more of a gradual decline. The age curve will vary depending on the insurance company in question. Read on to learn more about how your car insurance rates may be impacted by your age as well as other factors. Trueway Insurance is a top provider of car insurance in the Palm Springs area. Call Trueway Insurance for your car insurance quotes today!


Policy Rates Vary


There are many factors that can have an impact on insurance policy rates. One factor that tends to impact insurance policy rates for all policyholders, but especially when they are younger, is whether an insurance score is factored into the cost. Certain insurance companies will not pull an insurance score for drivers who are teenage. A driver who is 25 years old, however, who has done some work to establish and improve his or her credit score- which ultimately is tied to their insurance score- may result in rewards as it relates to his or her car insurance premiums. Other factors that may have an effect on the insurance rates of young drivers include the year, make, and model of the vehicle; driving habits (such as the number of miles driven every year); the garaging location of the car; safe driving record; deductible; and how the vehicle is utilized. Young drivers who own homes or are married, moreover, may also qualify for car insurance discounts to provide additional savings on their car insurance quotes.


Age and Car Insurance Rates


There are many other factors, of course, other than age that can end up raising your car insurance premiums. One such factor that may drive your rates up is if your driving history has many traffic violations or accidents. Some other such factors is if the policyholder resides in a more population dense area, their credit score took a plunge, or if they added more drivers, which can all have the policyholder seeing higher premiums that have them paying more overall for collision coverage. This is why it’s important to remember that when it comes to car insurance, turning 25 is not the magical number that cuts down on your insurance premiums.


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There are a variety of factors that can affect your car insurance rates, with age being one of them. Trueway Insurance is a top provider of car insurance in the Palm Springs area. Call Trueway Insurance for your car insurance quotes today!

Auto Insurance- Are You Covered When Hit in a Parking Lot

Auto Insurance- Are You Covered When Hit in a Parking Lot

If you come out of a restaurant or store to a dented or scuffed car, it can be a highly unpleasant feeling. There is a certain amount of safety for your car that is generally expected when one parks in public spaces. You may be wondering- did you park in an incorrect manner, or did the person not see the damage to your car? Did the culprit just drive away without a backwards glance? In any case, somebody still needs to pay for the damages. Read on to learn more about how to tell if it will be you or an auto insurance company that covers the damages if somebody hits your car in a parking lot. Trueway Insurance is a top provider of commercial auto insurance in Lake Worth. Call Trueway Insurance now for your insurance consultation!


What To Do


So what should you do in the situation that the other driver is still in the parking lot when you get back? Sometimes, people are responsible and wait for you to come back out to your car. If you are in this situation, try your best to calm down. The other driver is most likely embarrassed and as annoyed as you are. They probably didn’t have any idea that they were so close to hitting your vehicle. At least give them some credit that they stayed around to fess up! This is probably one of the best scenarios you could ask for. First, make sure to take down their first and last name, best contact number, license plate number, insurance company’s name and number, and auto insurance policy number. Next, immediately take some pictures of the damages, as in some states it may be mandated that police must come if the damages look to be over a certain amount to repair. Trueway Insurance, a top provider of commercial auto insurance, notes to be careful about taking cash or early settlements from the driver rather than going through insurance, as you don’t want to be stuck with a fixed amount of money if a repair shop says the damages are more severe than you initially thought.


Does Your Auto Insurance Cover It?


If the other driver isn’t there when you get back, then you should look for a note with the information that we just discussed above. If there isn’t a note, you may have to call the cops on a hit-and-run case. While the police are on the way, snap some photos of the damages and write down the most accurate account you can remember of when you left your car in the parking lot and then came back out to find the damages incurred. Make sure to take note of the placement of the car and the conditions of the parking lot. There are a few options when it comes to who is paying for the damage. If you have the other driver’s insurance information, then you may be able to file a claim through their carrier if they hit your car in a parking lot. Going through the  other driver’s insurance may take longer than expected, so you can also file a claim through your car insurance to speed up the process. If the other driver isn’t insured, or if it was a hit-and-run, you can use uninsured/underinsured motorist coverage to take care of your vehicle.


Contact Us Today


There are different options to which auto insurance will cover damages incurred in a parking lot. Trueway Insurance is a top provider of commercial auto insurance in Lake Worth. Call Trueway Insurance today for your auto insurance needs!